Written by David Rodgers

Quality and Operations Perspective

Written by David Rodgers, Lean Six Sigma Black Belt and ASQ-certified quality leader. This guide applies quality and process-improvement methods to workplace safety management from a quality and operations perspective. The author is not a certified safety professional, industrial hygienist, occupational physician, or lawyer.

Last editorial review: September 24, 2026. Educational content only: not medical, legal, or regulatory advice. Follow your organization's policies and the requirements that apply to you, and have subject-matter experts review any change to a live process.

  • Lean Six Sigma Black Belt
  • ASQ CQE
  • ASQ CMQ/OE
  • Quality systems and process improvement

Risk assessment is the core of a safety system: find the hazards, judge the risk, and decide what to do about it. Done well, it points effort at the risks that matter and at controls that work. Done badly, it produces a binder of scores and no change.

This guide explains hazard, harm, and risk; when and with whom to assess; a seven-step process; how to find hazards; how to rate risk with a matrix, and why a matrix is only a thinking tool; the hierarchy of controls; and how to record, communicate, and review. A worked register of eight hazards at an illustrative plant shows the result, with every score calculated.

Scores and thresholds in the example are illustrative. Agree your own scales with the people who do the work.

Get the Risk Register Open the JHA and Risk Builder

Before You Start

Educational content. This guide applies quality and process-improvement methods to workplace safety. It is not legal, regulatory, or professional safety advice, and it does not replace your organization's safety program, the laws and standards that apply to you, or qualified safety professionals. Requirements differ by country, region, and industry: OSHA and ISO 45001 are used as common references. The worked example is illustrative.

Hazard, Harm, and Risk

TermMeaningExample
HazardSomething with the potential to cause harmA press that can close on a hand
HarmThe injury or illness that could resultA crushed hand
ExposureHow often and for how long people are near the hazardLoading the press 400 times a shift
RiskThe combination of the likelihood of harm and its severityLikely that a hand is caught, with severe results
ControlSomething that eliminates or reduces the riskA light curtain that stops the press
Residual riskThe risk that remains after the controlsLow, if the curtain works and is maintained

A hazard does not change unless you remove or change the thing itself. Risk changes with controls and exposure. Risk assessment is the discipline of finding hazards, judging the risk, and deciding what to do, in that order.

When and Who

  • When: before new or changed work, equipment, materials, or layouts; after an incident, near miss, or audit finding; when the rules change; and on a regular schedule for existing risks.
  • Who: a small team that includes people who do the work, their supervisor, and someone with safety knowledge. People who do the job know what really happens, and people who did not design it see what the designers missed.
  • What: routine work, non-routine work (maintenance, cleaning, jams, start-up and shutdown), emergencies, contractors, visitors, and people who may be especially vulnerable.

The Process

  1. Prepare and scope. Decide what is being assessed, who is on the team, and what information is needed: incident history, manuals, safety data sheets, standards, and layouts.
  2. Identify hazards. Walk the area, watch the work, talk to the people, review incidents and near misses, and use hazard checklists.
  3. Decide who could be harmed and how. Include operators, maintenance, cleaners, visitors, and contractors.
  4. Assess the risk. Judge severity and likelihood with the controls that exist today, and rate the risk.
  5. Decide on controls. Work down the hierarchy of controls. Do not stop at training and a warning sign.
  6. Record and act. Write the assessment, assign owners and dates, put controls in place, and tell the people affected.
  7. Verify and review. Check that controls were put in place and work, re-score the residual risk, and review when anything changes.

Finding Hazards: What to Look For

CategoryExamples
MechanicalMoving parts, pinch points, rotating shafts, presses, cutting, flying fragments
Energy and electricalStored energy, hydraulic or pneumatic release, live parts, arc flash
Slips, trips, and fallsWet or uneven floors, clutter, stairs, work at height, ladders
Struck by or againstForklifts, falling objects, swinging loads, moving vehicles
ChemicalSolvents, acids, fumes, dust, welding fume, gases
Fire and explosionFlammable liquids, combustible dust, ignition sources, hot work
Physical agentsNoise, vibration, heat, cold, radiation
ErgonomicHeavy lifting, repetitive motion, awkward posture, long standing
BiologicalBacteria, mold, animals, bodily fluids
Psychosocial and organizationalFatigue, shift patterns, stress, violence, lone working, time pressure

Use several sources: a walk of the area, a review of incidents and near misses, safety data sheets, equipment manuals, relevant standards, and the knowledge of the workers. For complex processes, structured methods such as FMEA or HAZOP find failure modes systematically; see the FMEA guide.

Rating Risk: The Matrix and Its Limits

Most organizations rate risk on a matrix of severity against likelihood. A five-by-five matrix gives a score from 1 to 25, and bands that tell you what to do.

ScoreSeverity: the worst credible harmLikelihood: how often it could happen
1Minor: first aidRare
2Moderate: medical treatmentUnlikely
3Serious: lost time or restricted workPossible
4Major: permanent injury or illnessLikely
5Catastrophic: fatality or multiple serious injuriesAlmost certain
BandScoreTypical action
Extreme17 to 25Stop. Do not start or continue until the risk is reduced
High10 to 16Act now. Do not proceed without strong controls and senior review
Medium5 to 9Plan and carry out controls within a set time; keep monitoring
Low1 to 4Accept with routine controls; keep watching for change
5 10 15 20 25 4 8 12 16 20 3 6 9 12 15 2 4 6 8 10 1 2 3 4 5 11 22 33 44 55 LikelihoodSeverity 1 1 2 2 3 3 4 4 Before the controls After the controls 1 Press (press) 2 Forklift and pedestrian conflict 3 Manual lifting of 25 kg parts 4 Solvent vapor in the parts washer Low Medium High Extreme
A 5 by 5 matrix. Each numbered hazard is plotted before (open circle) and after (filled circle) the controls.

The matrix is a thinking tool, not a measurement. Scores are ordinal and depend on the people who give them, similar scores can hide very different risks, and the matrix compresses the range of outcomes. Research on risk matrices, such as Louis Cox’s 2008 paper “What’s Wrong with Risk Matrices?”, shows these limits. Use the matrix to structure a discussion by a team and to rank work, define each level with examples for your site, score the worst credible harm, and treat any serious-injury hazard seriously whatever its score.

Controlling Risk: The Hierarchy of Controls

Elimination Remove the hazardStop doing the task; design it out Substitution Replace it with something less hazardousA safer chemical or a smaller load Engineering controls Isolate people from the hazardGuards, interlocks, ventilation, lift assists Administrative controls Change how people workProcedures, training, rotation, signs PPE Protect the person; the last lineGloves, glasses, hearing protection More effective and reliable at the top; depends more on people toward the bottom
The hierarchy of controls. Controls at the top work without anyone having to remember.
LevelWhat it doesExampleReliability
EliminationRemoves the hazardStop manual lifting by redesigning the process so parts arrive at the machineHighest: the hazard is gone
SubstitutionReplaces it with something less hazardousA water-based cleaner instead of a solventHigh
Engineering controlsIsolates people from the hazardFixed guards, interlocks, light curtains, ventilation, lift assistsHigh: works without human action
Administrative controlsChanges how people workProcedures, training, job rotation, signs, permitsLower: depends on people every time
PPEProtects the personGloves, glasses, respirators, hearing protectionLowest: depends on fit, use, and the hazard staying within the equipment limits
  • Aim for the top. Ask first whether the hazard can be eliminated, then substituted, then engineered out.
  • Combine controls. Serious hazards usually need more than one, with at least one at an upper level.
  • Do not stop at training and signs. They are controls of last resort for serious hazards, not first choices.
  • Consider new hazards. A control can create new hazards, such as a guard that makes cleaning awkward, so check.
  • Design it in. The cheapest time to remove a hazard is before the equipment or process exists, which is the idea of prevention through design.

Worked Example: A Risk Register at Riverside Plant

Riverside Plant, an illustrative 140-employee metal fabrication and assembly plant, assessed eight hazards with teams of operators, supervisors, and the safety coordinator. All figures are illustrative.

#HazardAreaInitial (S × L)Main controlLevelResidual (S × L)
1Press closes on the operator's handsPress line5 × 3 = 15 (High)Light curtain and two-hand controlEngineering5 × 1 = 5 (Medium)
2Forklift and pedestrian conflictShipping dock5 × 3 = 15 (High)Physical barriers and a separate pedestrian walkwayEngineering5 × 1 = 5 (Medium)
3Unexpected start-up during maintenanceMachining5 × 2 = 10 (High)Lockout/tagout procedure and auditsAdministrative5 × 1 = 5 (Medium)
4Manual lifting of 25 kg partsAssembly3 × 4 = 12 (High)Lift assists and a lifting height standardEngineering3 × 2 = 6 (Medium)
5Solvent vapor in the parts washerParts washing3 × 3 = 9 (Medium)Substitute a low-VOC cleaner; local exhaustSubstitution2 × 2 = 4 (Low)
6Noise above the action level at the sawsCutting3 × 4 = 12 (High)Quieter blades and enclosures; hearing protectionEngineering3 × 2 = 6 (Medium)
7Wet floor at the wash stationParts washing2 × 4 = 8 (Medium)Drainage and non-slip flooring; spill procedureEngineering2 × 2 = 4 (Low)
8Welding fumeWeld cell4 × 3 = 12 (High)Fume extraction at the sourceEngineering4 × 1 = 4 (Low)
0 5 10 15 20 25 1 Press closes on the operator's han 15 5 2 Forklift and pedestrian conflict 15 5 3 Unexpected start-up during mainten 10 5 4 Manual lifting of 25 kg parts 12 6 5 Solvent vapor in the parts washer 9 4 6 Noise above the action level at th 12 6 7 Wet floor at the wash station 8 4 8 Welding fume 12 4 Before the controls (colored by band)After the controls
Every hazard is reduced, and the six High risks all fall to Medium or Low.

Results. Before the controls, 6 hazards were High and 2 were Medium. After, 3 are Low and 5 are Medium, with none High. The average reduction in risk score is 57%. 7 of the 8 main controls are at the top three levels of the hierarchy, and one is administrative (lockout/tagout).

Reading the result. The risks that stay Medium are the ones where severity is high or exposure is constant: the press, the forklift conflict, lockout, lifting, and noise. Medium means keep monitoring and verify the controls, not stop thinking. The team assigns owners and due dates, verifies each control in place, and sets a review date for each risk.

Record your own assessments in the Risk Assessment Register, or build one job at a time with the JHA and Risk Assessment Builder.

Risk Assessment, JHA, FMEA, and HAZOP

MethodBest forLevel of detailSee
Workplace risk assessmentHazards across an area, process, or siteHazard by hazard, with scoresThis guide
Job hazard analysisOne job, step by stepStep by stepJob Hazard Analysis
FMEA / HFMEAFailure modes of a process or design, with detectionFailure mode by failure modeFMEA; HFMEA
HAZOP and process hazard analysisChemical and process plant, by deviation from design intentNode by node, by guide wordProcess Safety and MoC

Recording, Communicating, and Reviewing

  • Record the hazards, who is exposed, the controls, the risk scores before and after, the owner, the due date, and the review date.
  • Communicate the findings to the people who do the work, and make sure they know the controls and why they matter.
  • Verify that controls are in place and effective, by inspection and audit. A control that is on paper only is not a control.
  • Review after any incident or near miss, when the work or equipment changes, when the rules change, and on a regular schedule. Use management of change so that changes are assessed before they happen.

Common Mistakes

Assessing at a Desk

The people who do the work are not involved, so real hazards are missed.

Training as the Main Control

Procedures, signs, and training for serious hazards, with no engineering control.

False Precision

Treating a matrix score as a measurement and arguing over a point.

Scoring the Best Case

Rating the risk as if every control always works.

Never Reviewing

Assessments filed and forgotten while the work changes.

No Follow-Through

Actions without owners, dates, or verification.

Self-Assessment Questions

  • Have we assessed all of our high-risk and non-routine tasks, with the people who do them?
  • Do we rate risk with agreed scales and examples, and do we treat serious-injury hazards seriously whatever the score?
  • Do our controls come from the top of the hierarchy where possible, or do we rely on training and PPE?
  • Do we verify that controls are in place and work, and re-score the residual risk?
  • Do we review assessments after incidents and changes?

Workplace Risk Assessment: Frequently Asked Questions

What is the difference between a hazard and a risk?

A hazard is something that has the potential to cause harm, such as a moving press or a toxic chemical. Risk is the combination of how likely the harm is and how severe it would be, given the controls and the exposure. A hazard can have a low risk if it is well controlled.

What is the hierarchy of controls?

A ranking of ways to control a hazard, from most to least effective: elimination, substitution, engineering controls, administrative controls, and personal protective equipment. Higher controls are more reliable because they depend less on people doing the right thing every time. NIOSH and many standards use it.

Are risk matrices reliable?

They are useful for structuring a team discussion and ranking work, but they are not measurements. Scores are subjective and ordinal, and different risks can get the same score. Use agreed scales with examples, score the worst credible harm, and treat serious-injury hazards seriously whatever the score.

How often should risk assessments be reviewed?

Review them after any incident or near miss, when work, equipment, materials, or rules change, and on a regular schedule, commonly once a year for high-risk tasks. Use management of change to assess changes before they happen.

Who should do the assessment?

A small team that includes people who do the work, their supervisor, and someone with safety knowledge, with experts for specialized hazards. Workers know what really happens, and a mixed team sees more than any one person.

Sources and Further Reading

  • ISO 45001:2018, clause 6.1 on actions to address risks and opportunities, and hazard identification (check current edition).
  • National Institute for Occupational Safety and Health, Hierarchy of Controls and Prevention through Design materials; ANSI/ASSP Z590.3.
  • UK Health and Safety Executive, Five Steps to Risk Assessment and Managing for Health and Safety (HSG65).
  • ISO 31000, Risk management: guidelines; IEC 31010, Risk assessment techniques.
  • Louis Anthony Cox Jr., “What’s Wrong with Risk Matrices?” Risk Analysis, 28(2), 2008.
  • US Occupational Safety and Health Administration, Recommended Practices for Safety and Health Programs (2016).